Cancellation & Service Policy
Last updated: September 2026
We know plans change. Here's how rescheduling and cancellations work at Pup Fiction.
Requests vs. Confirmed Bookings
A request submitted through our site isn't a confirmed booking. Nothing is scheduled until we've confirmed availability, pricing, and details with you directly.
Rescheduling or Cancelling a Confirmed Visit
Life happens: please give us as much notice as possible if you need to reschedule or cancel. If you have an account, you can request a change directly from your dashboard; otherwise, reach out by phone or WhatsApp and we'll take care of it.
Notice Window
We ask for at least 24 hours' notice whenever possible, especially for pet sitting and overnight stays, which involve dedicated scheduling. Last-minute changes are handled case by case: we'd rather work it out with you than apply a rigid rule.
Recurring Services
For ongoing, recurring walks or visits, let us know as early as you can about schedule changes so we can keep your pet's routine consistent.
Questions
Every situation is a little different. If something comes up, just reach out, we'll always work with you directly at +1 646 547 7443.